html,body{width:100%;height:100%}input::-ms-clear,input::-ms-reveal{display:none}*,*:before,*:after{box-sizing:border-box}html{font-family:sans-serif;line-height:1.15;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%;-ms-overflow-style:scrollbar;-webkit-tap-highlight-color:rgba(0,0,0,0)}@-ms-viewport{width:device-width}body{margin:0}[tabindex="-1"]:focus{outline:none}hr{box-sizing:content-box;height:0;overflow:visible}h1,h2,h3,h4,h5,h6{margin-top:0;margin-bottom:.5em;font-weight:500}p{margin-top:0;margin-bottom:1em}abbr[title],abbr[data-original-title]{-webkit-text-decoration:underline dotted;text-decoration:underline;text-decoration:underline dotted;border-bottom:0;cursor:help}address{margin-bottom:1em;font-style:normal;line-height:inherit}input[type=text],input[type=password],input[type=number],textarea{-webkit-appearance:none}ol,ul,dl{margin-top:0;margin-bottom:1em}ol ol,ul ul,ol ul,ul ol{margin-bottom:0}dt{font-weight:500}dd{margin-bottom:.5em;margin-left:0}blockquote{margin:0 0 1em}dfn{font-style:italic}b,strong{font-weight:bolder}small{font-size:80%}sub,sup{position:relative;font-size:75%;line-height:0;vertical-align:baseline}sub{bottom:-.25em}sup{top:-.5em}pre,code,kbd,samp{font-size:1em;font-family:SFMono-Regular,Consolas,Liberation Mono,Menlo,Courier,monospace}pre{margin-top:0;margin-bottom:1em;overflow:auto}figure{margin:0 0 1em}img{vertical-align:middle;border-style:none}a,area,button,[role=button],input:not([type=range]),label,select,summary,textarea{touch-action:manipulation}table{border-collapse:collapse}caption{padding-top:.75em;padding-bottom:.3em;text-align:left;caption-side:bottom}input,button,select,optgroup,textarea{margin:0;color:inherit;font-size:inherit;font-family:inherit;line-height:inherit}button,input{overflow:visible}button,select{text-transform:none}button,html [type=button],[type=reset],[type=submit]{-webkit-appearance:button}button::-moz-focus-inner,[type=button]::-moz-focus-inner,[type=reset]::-moz-focus-inner,[type=submit]::-moz-focus-inner{padding:0;border-style:none}input[type=radio],input[type=checkbox]{box-sizing:border-box;padding:0}input[type=date],input[type=time],input[type=datetime-local],input[type=month]{-webkit-appearance:listbox}textarea{overflow:auto;resize:vertical}fieldset{min-width:0;margin:0;padding:0;border:0}legend{display:block;width:100%;max-width:100%;margin-bottom:.5em;padding:0;color:inherit;font-size:1.5em;line-height:inherit;white-space:normal}progress{vertical-align:baseline}[type=number]::-webkit-inner-spin-button,[type=number]::-webkit-outer-spin-button{height:auto}[type=search]{outline-offset:-2px;-webkit-appearance:none}[type=search]::-webkit-search-cancel-button,[type=search]::-webkit-search-decoration{-webkit-appearance:none}::-webkit-file-upload-button{font:inherit;-webkit-appearance:button}output{display:inline-block}summary{display:list-item}template{display:none}[hidden]{display:none!important}mark{padding:.2em;background-color:#feffe6}:root{--primary: #4f46e5;--primary-2: #06b6d4;--ink: #0f172a;--muted: #64748b;--line: #e8edf5;--bg: #f5f7fb;--green: #10b981;--orange: #f59e0b;--red: #ef4444;--sidebar: #0b1220;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Hiragino Sans GB,Microsoft YaHei,sans-serif}*{box-sizing:border-box}html,body,#root{min-height:100%}body{margin:0;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}button,input,textarea{font-family:inherit}a{color:inherit;text-decoration:none}.muted{color:#94a3b8}.mono{font-family:SFMono-Regular,Consolas,Liberation Mono,Menlo,monospace;font-size:12px}.ellipsis-text{display:block;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:#94a3b8}.dot.online{background:var(--green);box-shadow:0 0 0 4px #10b9811f}.dot.busy{background:var(--orange);box-shadow:0 0 0 4px #f59e0b1f}.dot.offline{background:#94a3b8}.live-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#10b981;margin-right:6px;animation:pulse 1.8s infinite}@keyframes pulse{0%,to{box-shadow:0 0 #10b98173}50%{box-shadow:0 0 0 6px #10b98100}}.btn-primary,.btn-outline,.btn-ghost,.btn-white,.btn-ghost-light{border:0;cursor:pointer;border-radius:10px;font-weight:600;font-size:14px;padding:10px 18px;display:inline-flex;align-items:center;justify-content:center;gap:8px;transition:transform .18s ease,box-shadow .18s ease,background .18s ease;white-space:nowrap}.btn-primary{color:#fff;background:linear-gradient(135deg,#4f46e5,#6366f1);box-shadow:0 8px 20px #4f46e547}.btn-primary:hover{transform:translateY(-1px);box-shadow:0 12px 26px #4f46e55c}.btn-outline{color:#334155;background:#fff;border:1px solid #dbe3ee}.btn-outline:hover{border-color:#a5b4fc;color:var(--primary)}.btn-ghost{color:#334155;background:transparent}.btn-ghost:hover{background:#eef2ff;color:var(--primary)}.btn-white{background:#fff;color:#312e81;box-shadow:0 8px 20px #02061729}.btn-ghost-light{background:#ffffff24;color:#fff;border:1px solid rgba(255,255,255,.22);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.btn-lg{padding:14px 24px;font-size:15px;border-radius:12px}.logo-mark{width:40px;height:40px;border-radius:12px;background:linear-gradient(135deg,#4f46e5,#06b6d4);color:#fff;font-weight:800;font-size:20px;display:inline-flex;align-items:center;justify-content:center;box-shadow:0 8px 20px #4f46e547;flex:none}.logo-mark.lg{width:66px;height:66px;font-size:32px;border-radius:20px}.landing{position:relative;overflow:hidden;background:radial-gradient(circle at 8% 0%,#eef2ff 0,transparent 38%),radial-gradient(circle at 92% 12%,#ecfeff 0,transparent 34%),#f8fafc;min-height:100vh}.landing-glow{position:absolute;border-radius:50%;filter:blur(90px);opacity:.45;pointer-events:none}.glow-a{width:520px;height:520px;background:#c7d2fe;top:-220px;left:-120px}.glow-b{width:460px;height:460px;background:#a5f3fc;top:60px;right:-180px}.landing-header{position:relative;z-index:5;max-width:1200px;margin:0 auto;padding:24px 28px;display:flex;align-items:center;gap:40px}.landing-brand{display:flex;align-items:center;gap:12px;cursor:pointer}.landing-brand strong{display:block;font-size:18px;letter-spacing:.2px}.landing-brand span{display:block;font-size:11px;color:var(--muted);letter-spacing:2px;text-transform:uppercase}.landing-nav{display:flex;gap:30px;margin-left:auto}.landing-nav a{font-size:14px;color:#475569;transition:color .15s ease}.landing-nav a:hover{color:var(--primary)}.landing-actions{display:flex;gap:10px;margin-left:20px}.landing main{position:relative;z-index:2}.hero{max-width:1200px;margin:0 auto;padding:70px 28px 40px;display:grid;grid-template-columns:1.05fr .95fr;gap:50px;align-items:center}.hero-eyebrow{display:inline-flex;align-items:center;gap:9px;background:#fff;border:1px solid #e5eaf3;color:#475569;border-radius:30px;padding:8px 16px;font-size:13px;box-shadow:0 4px 16px #0f172a0d}.pulse-dot{width:8px;height:8px;border-radius:50%;background:#10b981;animation:pulse 1.8s infinite}.hero h1{font-size:56px;line-height:1.16;letter-spacing:-1.5px;margin:24px 0 20px;font-weight:800;color:#0b1220}.gradient-text{background:linear-gradient(100deg,#4f46e5 10%,#0ea5e9,#06b6d4);-webkit-background-clip:text;background-clip:text;color:transparent}.hero-copy>p{font-size:16px;line-height:1.9;color:#64748b;max-width:560px;margin:0 0 28px}.hero-actions{display:flex;gap:12px;flex-wrap:wrap}.hero-check{display:flex;gap:22px;margin-top:26px;font-size:13px;color:#64748b;flex-wrap:wrap}.hero-check span{display:inline-flex;align-items:center;gap:6px}.hero-check .anticon{color:#10b981}.hero-visual{position:relative;min-height:520px;display:flex;align-items:center;justify-content:center}.hero-visual:before{content:"";position:absolute;width:420px;height:420px;background:linear-gradient(135deg,#4f46e529,#06b6d424);border-radius:50%;filter:blur(2px)}.hero-chat-card{position:relative;width:372px;background:#fff;border-radius:22px;box-shadow:0 32px 80px #0f172a29;overflow:hidden;border:1px solid rgba(255,255,255,.7);transform:rotate(-1.5deg)}.hero-chat-head{display:flex;align-items:center;gap:11px;padding:16px 18px;border-bottom:1px solid #eef2f7;background:linear-gradient(135deg,#f8faff,#fff)}.hero-chat-head strong{display:block;font-size:14px}.hero-chat-head span{display:flex;align-items:center;font-size:11px;color:#10b981;margin-top:2px}.hero-chat-body{padding:18px 16px 8px;background:#f8fafc}.demo-msg{display:flex;gap:8px;margin-bottom:12px;align-items:flex-end}.demo-msg.user{justify-content:flex-end}.demo-avatar{width:26px;height:26px;border-radius:8px;background:linear-gradient(135deg,#4f46e5,#06b6d4);color:#fff;font-size:11px;display:flex;align-items:center;justify-content:center;flex:none}.demo-bubble{background:#fff;border-radius:12px 12px 12px 4px;padding:10px 12px;font-size:12.5px;line-height:1.65;color:#334155;max-width:265px;box-shadow:0 2px 8px #0f172a0a}.demo-msg.user .demo-bubble{background:linear-gradient(135deg,#4f46e5,#6366f1);color:#fff;border-radius:12px 12px 4px}.demo-chips{display:flex;gap:7px;padding:4px 0 10px 34px;flex-wrap:wrap}.demo-chips span{background:#eef2ff;color:#4f46e5;border-radius:20px;padding:5px 11px;font-size:11px}.hero-chat-input{margin:10px 14px 16px;padding:10px 10px 10px 15px;border:1px solid #e2e8f0;border-radius:12px;display:flex;align-items:center;justify-content:space-between;color:#94a3b8;font-size:12px}.demo-send{width:30px;height:30px;border-radius:9px;background:linear-gradient(135deg,#4f46e5,#06b6d4);color:#fff;display:flex;align-items:center;justify-content:center}.float-card{position:absolute;background:#ffffffeb;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-radius:15px;padding:12px 16px;display:flex;gap:11px;align-items:center;box-shadow:0 18px 40px #0f172a24;border:1px solid rgba(255,255,255,.8);animation:float 6s ease-in-out infinite}.float-response{bottom:-6px;left:-4px;top:auto}.float-rate{bottom:-6px;right:-4px;top:auto;animation-delay:-2s}.float-icon{width:38px;height:38px;border-radius:11px;display:flex;align-items:center;justify-content:center;background:#eef2ff;color:#4f46e5;font-size:18px}.float-icon.green{background:#ecfdf5;color:#10b981}.float-card span{display:block;font-size:11px;color:#94a3b8}.float-card strong{display:block;font-size:18px;color:#0f172a;margin-top:1px}@keyframes float{0%,to{transform:translateY(0)}50%{transform:translateY(-9px)}}.metrics-strip{position:relative;z-index:2;max-width:1140px;margin:34px auto 0;background:#fff;border:1px solid #e8edf5;border-radius:18px;box-shadow:0 20px 50px #0f172a0f;display:grid;grid-template-columns:repeat(5,1fr);padding:24px 20px}.metrics-strip>div{text-align:center;border-right:1px solid #eef2f7}.metrics-strip>div:last-child{border-right:0}.metrics-strip strong{display:block;font-size:28px;letter-spacing:-.5px;background:linear-gradient(120deg,#4f46e5,#06b6d4);-webkit-background-clip:text;background-clip:text;color:transparent}.metrics-strip span{display:block;font-size:12.5px;color:#94a3b8;margin-top:4px}.features-section,.channels-section,.embed-section{max-width:1200px;margin:0 auto;padding:96px 28px 0}.section-head{text-align:center;max-width:640px;margin:0 auto 48px}.section-tag{display:inline-block;font-size:12px;letter-spacing:2px;text-transform:uppercase;color:#4f46e5;background:#eef2ff;padding:6px 14px;border-radius:20px;font-weight:700}.section-head h2,.channels-copy h2,.embed-copy h2{font-size:36px;line-height:1.3;letter-spacing:-.8px;margin:18px 0 14px;color:#0b1220}.section-head p,.channels-copy p,.embed-copy p{font-size:15px;color:#64748b;line-height:1.85;margin:0}.feature-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:16px}.feature-card{background:#fff;border:1px solid #e8edf5;border-radius:18px;padding:24px 20px;transition:transform .22s ease,box-shadow .22s ease,border-color .22s ease}.feature-card:hover{transform:translateY(-5px);border-color:#c7d2fe;box-shadow:0 20px 44px #4f46e51f}.feature-icon{width:46px;height:46px;border-radius:13px;display:flex;align-items:center;justify-content:center;font-size:21px;margin-bottom:16px}.feature-card h3{font-size:15px;margin:0 0 8px}.feature-card p{font-size:12.5px;line-height:1.75;color:#64748b;margin:0}.channels-section{display:grid;grid-template-columns:1fr 1fr;gap:60px;align-items:center;padding-top:110px}.channels-copy h2{margin-top:16px}.channel-list{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:28px}.channel-item{background:#fff;border:1px solid #e8edf5;border-radius:14px;padding:14px;display:flex;gap:12px;align-items:center}.channel-icon{width:40px;height:40px;border-radius:11px;display:flex;align-items:center;justify-content:center;font-size:18px;flex:none}.channel-item strong{display:block;font-size:13.5px}.channel-item span{display:block;font-size:11.5px;color:#94a3b8;margin-top:2px}.channels-visual{position:relative;height:460px;display:flex;align-items:center;justify-content:center}.orbit-ring{position:absolute;border-radius:50%;border:1px dashed #cbd5e1}.ring-1{width:300px;height:300px}.ring-2{width:420px;height:420px;border-color:#e2e8f0}.orbit-center{width:180px;height:180px;border-radius:50%;background:#fff;box-shadow:0 20px 60px #4f46e52e;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:7px;border:1px solid #eef2f7;z-index:2}.orbit-center strong{font-size:17px}.orbit-center span{font-size:11px;color:#94a3b8}.orbit-item{position:absolute;background:#fff;border:1px solid #e8edf5;box-shadow:0 10px 30px #0f172a14;border-radius:13px;padding:11px 15px;display:flex;align-items:center;gap:8px;font-size:12.5px;z-index:3;animation:float 7s ease-in-out infinite}.orbit-item .anticon{color:#4f46e5;font-size:17px}.orbit-item.item-1{top:30px;left:90px;animation-delay:-1s}.orbit-item.item-2{top:110px;right:20px;animation-delay:-3s}.orbit-item.item-3{bottom:70px;right:60px;animation-delay:-5s}.orbit-item.item-4{bottom:28px;left:70px;animation-delay:-2s}.embed-section{padding-top:110px}.embed-card{background:linear-gradient(135deg,#0b1220,#1e1b4b 55%,#164e63);border-radius:28px;padding:54px;display:grid;grid-template-columns:1fr .9fr;gap:50px;align-items:center;color:#fff;position:relative;overflow:hidden}.embed-card:before{content:"";position:absolute;width:420px;height:420px;background:#6366f13d;filter:blur(80px);border-radius:50%;right:-100px;top:-100px}.embed-copy{position:relative;z-index:1}.embed-copy .section-tag{background:#6366f138;color:#c7d2fe}.embed-copy h2{color:#fff;margin-top:16px}.embed-copy p{color:#cbd5e1}.embed-code{margin:24px 0;background:#02061799;border:1px solid rgba(148,163,184,.18);border-radius:12px;padding:13px 15px;display:flex;align-items:center;gap:12px}.embed-code code{font-size:11.5px;color:#a5f3fc;font-family:Consolas,monospace;overflow-x:auto;white-space:nowrap;flex:1}.embed-code button{border:0;background:#ffffff1f;color:#fff;padding:6px 12px;border-radius:8px;cursor:pointer;font-size:12px}.embed-actions{display:flex;gap:10px}.embed-preview{position:relative;z-index:1}.preview-window{background:#f8fafc;border-radius:16px;overflow:hidden;box-shadow:0 24px 60px #02061766}.preview-bar{height:34px;background:#e2e8f0;display:flex;align-items:center;gap:6px;padding:0 13px}.preview-bar i{width:8px;height:8px;border-radius:50%;background:#cbd5e1}.preview-body{padding:18px;min-height:240px;position:relative}.preview-block{height:12px;background:#e2e8f0;border-radius:6px;margin-bottom:10px;width:46%}.preview-block.wide{width:72%;height:18px}.preview-block.short{width:32%}.preview-chat{margin-top:22px;display:flex;flex-direction:column;gap:8px}.preview-bot{background:#fff;border-radius:10px;padding:9px 11px;font-size:11px;color:#334155;display:flex;align-items:center;gap:7px;width:fit-content;box-shadow:0 3px 10px #0f172a0f}.preview-bot span{width:22px;height:22px;border-radius:6px;background:linear-gradient(135deg,#4f46e5,#06b6d4);color:#fff;display:flex;align-items:center;justify-content:center;font-size:10px}.preview-user{background:linear-gradient(135deg,#4f46e5,#6366f1);color:#fff;border-radius:10px 10px 3px;padding:9px 11px;font-size:11px;width:fit-content;align-self:flex-end}.preview-bubble{position:absolute;right:-18px;bottom:-18px;width:54px;height:54px;border-radius:50%;background:linear-gradient(135deg,#4f46e5,#06b6d4);color:#fff;display:flex;align-items:center;justify-content:center;font-size:22px;box-shadow:0 12px 30px #06b6d466}.cta-section{max-width:1140px;margin:100px auto;padding:60px 30px;border-radius:28px;text-align:center;color:#fff;background:linear-gradient(120deg,#4f46e5,#6366f1 45%,#0891b2);position:relative;overflow:hidden}.cta-section:after{content:"";position:absolute;top:0;right:0;bottom:0;left:0;background:radial-gradient(circle at 80% 0%,rgba(255,255,255,.25),transparent 45%)}.cta-section h2{font-size:36px;margin:0 0 12px;position:relative;z-index:1}.cta-section p{margin:0 0 26px;color:#e0e7ff;font-size:15px;position:relative;z-index:1}.cta-actions{display:flex;gap:12px;justify-content:center;position:relative;z-index:1}.landing-footer{max-width:1200px;margin:0 auto;padding:30px 28px 44px;display:flex;align-items:center;justify-content:space-between;border-top:1px solid #e8edf5}.footer-brand{display:flex;gap:12px;align-items:center}.footer-brand strong{display:block;font-size:14px}.footer-brand span{display:block;font-size:11.5px;color:#94a3b8;margin-top:2px}.footer-meta{display:flex;gap:24px;font-size:12px;color:#94a3b8}.login-page{min-height:100vh;display:grid;grid-template-columns:1.08fr 1fr;background:#fff}.login-brand-panel{position:relative;overflow:hidden;background:linear-gradient(150deg,#0b1220,#1e1b4b 48%,#164e63);color:#fff;padding:44px 54px;display:flex;flex-direction:column}.login-brand-top,.login-brand-copy,.login-brand-footer{position:relative;z-index:2}.login-logo{display:flex;gap:12px;align-items:center}.login-logo strong{display:block;font-size:18px}.login-logo span{display:block;font-size:11px;color:#a5b4fc;letter-spacing:2px}.login-brand-copy{margin:auto 0;max-width:520px}.login-eyebrow{font-size:11px;letter-spacing:3px;color:#a5b4fc;font-weight:700}.login-brand-copy h1{font-size:44px;line-height:1.28;letter-spacing:-1px;margin:20px 0 18px}.login-brand-copy>p{color:#cbd5e1;line-height:1.9;font-size:15px;margin-bottom:34px}.login-points{display:flex;flex-direction:column;gap:18px}.login-points>div{display:flex;gap:14px;align-items:flex-start}.login-point-icon{width:40px;height:40px;border-radius:11px;background:#6366f133;border:1px solid rgba(165,180,252,.24);display:flex;align-items:center;justify-content:center;font-size:18px;color:#c7d2fe;flex:none}.login-points strong{display:block;font-size:14px;margin-bottom:4px}.login-points span{display:block;font-size:12.5px;color:#94a3b8}.login-brand-footer{display:flex;justify-content:space-between;font-size:11.5px;color:#64748b}.login-orb{position:absolute;border-radius:50%;filter:blur(70px)}.orb-1{width:380px;height:380px;background:#4f46e559;top:10%;right:-160px}.orb-2{width:300px;height:300px;background:#06b6d447;bottom:-100px;left:-100px}.login-form-panel{display:flex;align-items:center;justify-content:center;padding:40px 32px;background:#fbfcfe}.login-form-card{width:100%;max-width:420px}.back-home{display:inline-flex;gap:6px;align-items:center;color:#94a3b8;font-size:13px;margin-bottom:34px}.back-home:hover{color:var(--primary)}.login-heading h2{font-size:28px;margin:0 0 8px;letter-spacing:-.5px}.login-heading p{color:#94a3b8;font-size:13.5px;margin:0 0 28px}.login-submit{height:46px!important;font-weight:600;font-size:15px;border-radius:11px!important}.demo-accounts{margin-top:30px;padding-top:24px;border-top:1px dashed #e2e8f0}.demo-title{display:flex;justify-content:space-between;margin-bottom:12px}.demo-title span{font-size:12.5px;font-weight:700;color:#475569}.demo-title small{font-size:11.5px;color:#94a3b8}.demo-account{width:100%;display:flex;align-items:center;gap:11px;background:#fff;border:1px solid #e8edf5;border-radius:11px;padding:10px 12px;margin-bottom:8px;cursor:pointer;text-align:left;transition:all .16s ease}.demo-account:hover{border-color:#a5b4fc;box-shadow:0 6px 18px #4f46e514;transform:translateY(-1px)}.demo-avatar{width:34px;height:34px;border-radius:9px;background:linear-gradient(135deg,#eef2ff,#ecfeff);color:#4f46e5;font-weight:700;display:flex;align-items:center;justify-content:center;flex:none}.demo-info{flex:1}.demo-info strong{display:block;font-size:12.5px}.demo-info span{display:block;font-size:11px;color:#94a3b8;margin-top:1px}.demo-account code{font-size:10.5px;color:#64748b;background:#f8fafc;padding:4px 7px;border-radius:6px}.login-hint{margin-top:18px;font-size:11.5px;color:#94a3b8;display:flex;gap:7px;align-items:center;justify-content:center}.console-layout{min-height:100vh;background:var(--bg)}.console-sider{position:sticky!important;top:0;height:100vh;background:#0b1220!important;display:flex;flex-direction:column;overflow:hidden}.console-sider .ant-layout-sider-children{display:flex;flex-direction:column;height:100%}.sider-logo{display:flex;align-items:center;gap:12px;padding:22px 22px 20px;cursor:pointer;flex:none}.sider-logo.collapsed{justify-content:center;padding:22px 0 20px}.logo-text strong{display:block;color:#f8fafc;font-size:17px;letter-spacing:.3px}.logo-text span{display:block;color:#64748b;font-size:10px;letter-spacing:2.5px;margin-top:1px}.console-menu{flex:1;overflow-y:auto;background:transparent!important;border-inline-end:0!important;padding:6px 0}.console-menu::-webkit-scrollbar{width:4px}.console-menu::-webkit-scrollbar-thumb{background:#1e293b;border-radius:4px}.console-menu .ant-menu-item-group-title{color:#475569!important;font-size:10.5px!important;letter-spacing:1.6px;padding:16px 24px 6px!important}.console-menu .ant-menu-item{color:#94a3b8!important;height:42px;line-height:42px;margin:2px 10px!important;width:calc(100% - 20px)!important;border-radius:10px!important}.console-menu .ant-menu-item .anticon{font-size:17px}.console-menu .ant-menu-item:hover{background:#ffffff0d!important;color:#e2e8f0!important}.console-menu .ant-menu-item-selected{background:linear-gradient(135deg,#4f46e5f2,#6366f1cc)!important;color:#fff!important;box-shadow:0 8px 20px #4f46e552}.console-menu .ant-menu-item-disabled{opacity:.32}.sider-footer{padding:16px 22px 22px;flex:none;border-top:1px solid rgba(148,163,184,.1)}.sider-status{display:flex;align-items:center;gap:9px;font-size:11.5px;color:#94a3b8}.sider-version{font-size:10px;color:#334155;margin-top:7px;letter-spacing:.4px}.console-header{height:72px!important;background:#fff!important;padding:0 24px!important;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:20;line-height:1.4!important}.page-heading{line-height:1.3}.header-left{display:flex;align-items:center;gap:14px}.collapse-btn{color:#64748b!important;font-size:17px!important}.page-heading h1{font-size:19px;margin:0;letter-spacing:-.3px;line-height:1.2}.page-heading p{font-size:11.5px;color:#94a3b8;margin:3px 0 0}.header-right{display:flex;align-items:center;gap:14px}.header-icon-btn{width:36px;height:36px;border-radius:10px;border:1px solid #eef2f7;background:#fff;color:#64748b;cursor:pointer;display:flex;align-items:center;justify-content:center;font-size:16px;transition:all .16s ease}.header-icon-btn:hover{color:#4f46e5;border-color:#c7d2fe;background:#f8faff}.status-select-wrap{display:flex;align-items:center;gap:7px;background:#f8fafc;border-radius:10px;padding:3px 4px 3px 12px;border:1px solid #eef2f7}.status-select{width:74px}.status-select .ant-select-selection-item{font-size:12.5px!important}.header-divider{width:1px;height:26px;background:#eef2f7}.user-chip{display:flex;align-items:center;gap:10px;border:0;background:transparent;cursor:pointer;padding:4px 6px;border-radius:10px}.user-chip:hover{background:#f8fafc}.user-chip-text{text-align:left}.user-chip-text strong{display:block;font-size:12.5px;line-height:1.3}.user-chip-text small{display:block;font-size:10.5px;color:#94a3b8}.user-chip-arrow{font-size:9px;color:#94a3b8}.console-content{padding:20px 24px;height:calc(100vh - 72px);overflow:auto}.queue-notice-item{display:flex;align-items:center;justify-content:space-between;gap:16px;min-width:260px}.queue-notice-item strong{display:block;font-size:12.5px}.queue-notice-item span{display:block;font-size:11px;color:#94a3b8;max-width:180px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.full-loading{min-height:100vh;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:20px;background:#f8fafc}.loading-logo{font-size:26px;font-weight:800;background:linear-gradient(120deg,#4f46e5,#06b6d4);-webkit-background-clip:text;background-clip:text;color:transparent}.loading-bar{width:160px;height:3px;background:#e2e8f0;border-radius:3px;overflow:hidden}.loading-bar span{display:block;width:40%;height:100%;background:linear-gradient(90deg,#4f46e5,#06b6d4);border-radius:3px;animation:loadbar 1.2s ease-in-out infinite}@keyframes loadbar{0%{transform:translate(-100%)}to{transform:translate(350%)}}.panel{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px}.panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;margin-bottom:16px}.panel-head h3{font-size:15px;margin:0 0 3px}.panel-head p{font-size:11.5px;color:#94a3b8;margin:0}.table-toolbar{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:16px;flex-wrap:wrap}.table-toolbar.compact{margin-bottom:12px}.toolbar-left,.toolbar-right{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.toolbar-title{font-size:15px;margin:0 0 3px}.toolbar-sub{font-size:11.5px;color:#94a3b8;margin:0}.toolbar-count{font-size:12px;color:#94a3b8}.form-grid-2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}.modal-field{margin-bottom:16px}.modal-field label{display:block;font-size:12.5px;color:#475569;margin-bottom:7px;font-weight:600}.modal-field label i{color:#ef4444;font-style:normal}.section-actions{display:flex;align-items:center;justify-content:space-between;margin-bottom:18px}.section-actions h3{margin:0 0 3px;font-size:16px}.section-actions p{margin:0;font-size:12px;color:#94a3b8}.table-customer{display:flex;align-items:center;gap:10px}.table-customer strong{display:block;font-size:13px}.table-customer span{display:block;font-size:10.5px;color:#94a3b8;margin-top:2px}.table-customer.small .ant-avatar{width:32px!important;height:32px!important;line-height:32px!important}.table-stack span{display:block;font-size:12.5px}.table-stack small{display:block;font-size:10.5px;color:#94a3b8;margin-top:2px}.table-tags{display:flex;gap:4px;flex-wrap:wrap}.ant-table-wrapper .ant-table-thead>tr>th{font-size:12px;font-weight:600}.ant-table-wrapper .ant-table-tbody>tr>td{font-size:12.5px}.ant-pagination{font-size:12px}.dashboard{display:flex;flex-direction:column;gap:18px}.welcome-banner{position:relative;overflow:hidden;background:linear-gradient(120deg,#312e81,#4f46e5 55%,#0891b2);border-radius:20px;padding:28px 32px;color:#fff;display:flex;align-items:center;justify-content:space-between;gap:24px;box-shadow:0 18px 46px #312e8138}.welcome-copy{position:relative;z-index:2;max-width:650px}.welcome-eyebrow{font-size:12px;color:#c7d2fe;letter-spacing:.4px}.welcome-copy h2{font-size:26px;margin:8px 0 10px;letter-spacing:-.4px}.welcome-copy p{font-size:13px;line-height:1.8;color:#e0e7ff;margin:0 0 20px}.welcome-copy p strong{color:#fff;font-size:15px}.welcome-actions{display:flex;gap:10px}.welcome-side{position:relative;z-index:2;display:flex;align-items:center;gap:14px;flex:none}.welcome-ring{width:132px;height:132px;border-radius:50%;border:7px solid rgba(255,255,255,.16);background:#ffffff14;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;box-shadow:inset 0 0 0 1px #ffffff1a}.welcome-ring span{font-size:11px;color:#c7d2fe}.welcome-ring strong{font-size:26px;line-height:1.2}.welcome-ring small{font-size:9.5px;color:#a5b4fc;margin-top:2px}.welcome-mini{background:#ffffff1a;border:1px solid rgba(255,255,255,.14);border-radius:14px;padding:14px 18px;text-align:center;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.welcome-mini span{display:block;font-size:10.5px;color:#c7d2fe}.welcome-mini strong{display:block;font-size:22px;margin-top:4px}.banner-orb{position:absolute;width:300px;height:300px;border-radius:50%;background:#ffffff1f;filter:blur(60px);right:10%;top:-100px}.stat-grid{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:14px}.stat-card{background:#fff;border:1px solid var(--line);border-radius:15px;padding:16px;display:flex;gap:13px;align-items:flex-start;transition:transform .18s ease,box-shadow .18s ease}.stat-card:hover{transform:translateY(-2px);box-shadow:0 12px 30px #0f172a0f}.stat-icon{width:44px;height:44px;border-radius:12px;display:flex;align-items:center;justify-content:center;font-size:19px;flex:none}.stat-content{min-width:0}.stat-label{display:block;font-size:11px;color:#94a3b8}.stat-value{display:block;font-size:23px;letter-spacing:-.5px;margin:3px 0;white-space:nowrap}.stat-suffix{display:block;font-size:10.5px;color:#94a3b8;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dashboard-grid{display:grid;grid-template-columns:1.6fr 1fr;gap:18px}.dashboard-grid.lower{grid-template-columns:1.35fr 1fr}.chart-wrap{height:280px}.chart-legend{display:flex;gap:18px;justify-content:center;font-size:11.5px;color:#94a3b8;margin-top:2px}.chart-legend span{display:inline-flex;align-items:center;gap:6px}.chart-legend i{width:9px;height:9px;border-radius:3px;display:inline-block}.channel-chart{position:relative}.channel-total{position:absolute;top:0;right:0;bottom:0;left:0;display:flex;flex-direction:column;align-items:center;justify-content:center;pointer-events:none}.channel-total strong{font-size:24px;letter-spacing:-.5px}.channel-total span{font-size:10px;color:#94a3b8}.channel-legend{display:flex;flex-direction:column;gap:9px}.channel-legend-item{display:flex;align-items:center;gap:8px;font-size:11.5px;color:#64748b}.channel-dot{width:8px;height:8px;border-radius:3px;flex:none}.channel-legend-item>span:nth-child(2){width:62px;flex:none}.channel-bar{flex:1;height:6px;background:#f1f5f9;border-radius:6px;overflow:hidden}.channel-bar i{display:block;height:100%;border-radius:6px}.channel-legend-item strong{font-size:11px;color:#475569;width:38px;text-align:right}.queue-list{display:flex;flex-direction:column;gap:4px}.queue-item{display:flex;align-items:center;gap:11px;padding:10px 8px;border-radius:11px;transition:background .15s ease}.queue-item:hover{background:#f8faff}.queue-main{flex:1;min-width:0}.queue-main>div{display:flex;align-items:center;gap:7px}.queue-main strong{font-size:12.5px}.queue-main span{display:block;font-size:11px;color:#94a3b8;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.queue-time{font-size:11px;color:#f59e0b;display:flex;align-items:center;gap:5px;flex:none;background:#fffbeb;padding:4px 8px;border-radius:8px}.agent-list{display:flex;flex-direction:column}.agent-row{display:flex;align-items:center;gap:10px;padding:9px 0;border-bottom:1px dashed #f1f5f9}.agent-row:last-child{border-bottom:0}.agent-avatar-wrap{position:relative}.agent-dot{position:absolute;right:0;bottom:1px;width:9px;height:9px;border-radius:50%;border:2px solid #fff}.agent-info{flex:1}.agent-info strong{display:block;font-size:12.5px}.agent-info span{display:block;font-size:10.5px;color:#94a3b8}.agent-metrics{display:flex;flex-direction:column;align-items:flex-end;gap:2px;font-size:10.5px;color:#94a3b8}.agent-summary{display:flex;gap:16px;margin-top:12px;padding-top:12px;border-top:1px solid #f1f5f9;font-size:11px;color:#64748b}.agent-summary span{display:flex;align-items:center;gap:6px}.mini-ticket-list{display:flex;flex-direction:column;gap:4px}.mini-ticket{display:flex;align-items:center;gap:11px;padding:9px 8px;border-radius:10px;cursor:pointer}.mini-ticket:hover{background:#f8faff}.priority-bar{width:3px;height:30px;border-radius:3px;background:#cbd5e1;flex:none}.priority-bar.urgent{background:#ef4444}.priority-bar.high{background:#f59e0b}.priority-bar.normal{background:#3b82f6}.priority-bar.low{background:#94a3b8}.mini-ticket-main{flex:1;min-width:0}.mini-ticket-main strong{display:block;font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mini-ticket-main span{display:block;font-size:10.5px;color:#94a3b8;margin-top:2px}.feedback-list{display:flex;flex-direction:column;gap:4px}.feedback-item{display:flex;align-items:flex-start;gap:10px;padding:8px 0;border-bottom:1px dashed #f1f5f9}.feedback-item:last-child{border-bottom:0}.feedback-main{flex:1;min-width:0}.feedback-main>div{display:flex;align-items:center;gap:7px}.feedback-main strong{font-size:12.5px}.feedback-stars{display:inline-flex;gap:1px;font-size:10px}.feedback-main>span{display:block;font-size:11px;color:#94a3b8;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.feedback-time,.feedback-agent{font-size:10px;color:#cbd5e1;flex:none}.feedback-agent{background:#f8fafc;padding:3px 7px;border-radius:6px;color:#94a3b8}.chat-page{height:calc(100vh - 112px);display:grid;grid-template-columns:316px minmax(0,1fr) 320px;grid-template-rows:minmax(0,1fr);background:#fff;border-radius:18px;border:1px solid var(--line);overflow:hidden;box-shadow:0 14px 40px #0f172a0d}.chat-list-panel{border-right:1px solid var(--line);display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden;background:#fbfcfe}.chat-list-head{padding:14px 14px 8px;border-bottom:1px solid #eef2f7;flex:none}.chat-search{display:flex;gap:8px}.chat-search .ant-input-affix-wrapper{border-radius:9px}.mine-toggle{flex:none;border-radius:9px!important;color:#94a3b8}.mine-toggle.active{color:#4f46e5;border-color:#c7d2fe;background:#eef2ff}.chat-tabs{display:flex;gap:2px;margin-top:10px;overflow-x:auto}.chat-tabs::-webkit-scrollbar{display:none}.chat-tabs button{border:0;background:transparent;font-size:11.5px;color:#64748b;padding:6px 8px;cursor:pointer;border-radius:7px;white-space:nowrap;display:flex;align-items:center;gap:4px}.chat-tabs button span{background:#eef2f7;color:#64748b;font-size:9.5px;padding:0 5px;border-radius:8px;min-width:16px;text-align:center}.chat-tabs button.active{background:#eef2ff;color:#4f46e5;font-weight:600}.chat-tabs button.active span{background:#4f46e5;color:#fff}.conversation-list{flex:1;min-height:0;overflow-y:auto;padding:6px 8px 12px}.conversation-item{width:100%;display:flex;gap:10px;padding:12px 10px;border:0;background:transparent;text-align:left;border-radius:11px;cursor:pointer;transition:background .15s ease}.conversation-item:hover{background:#f1f5f9}.conversation-item.active{background:#eef2ff}.conversation-avatar{position:relative;flex:none}.queue-ping{position:absolute;right:-1px;top:-1px;width:10px;height:10px;background:#f59e0b;border:2px solid #fbfcfe;border-radius:50%}.conversation-main{flex:1;min-width:0}.conversation-line{display:flex;align-items:center;justify-content:space-between;gap:8px}.conversation-line strong{font-size:12.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-line>span{font-size:9.5px;color:#94a3b8;flex:none}.conversation-line.secondary{margin-top:4px}.conversation-line.secondary p{margin:0;font-size:11px;color:#94a3b8;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;flex:1}.conversation-line.secondary .ant-tag{font-size:9.5px;line-height:17px;margin:0;padding:0 6px;flex:none}.conversation-line.secondary .ant-badge{flex:none}.conversation-meta{display:flex;gap:5px;font-size:9.5px;color:#cbd5e1;margin-top:5px}.conversation-meta .waiting-time{color:#f59e0b}.chat-main-panel{display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden;background:#f8fafc}.chat-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:#94a3b8}.chat-empty-icon{width:78px;height:78px;border-radius:24px;background:#fff;border:1px solid #eef2f7;display:flex;align-items:center;justify-content:center;font-size:32px;color:#c7d2fe;margin-bottom:18px;box-shadow:0 12px 30px #0f172a0d}.chat-empty h3{font-size:17px;color:#475569;margin:0 0 7px}.chat-empty p{font-size:12px;margin:0 0 18px}.chat-empty-hint{display:flex;align-items:center;font-size:11px;color:#94a3b8;background:#fff;padding:8px 14px;border-radius:20px;border:1px solid #eef2f7}.chat-header{background:#fff;border-bottom:1px solid var(--line);padding:14px 18px;display:flex;align-items:center;justify-content:space-between;gap:16px;flex:none}.chat-header-main{display:flex;align-items:center;gap:11px;min-width:0}.chat-header-name{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.chat-header-name h3{font-size:15.5px;margin:0}.chat-header-sub{display:flex;gap:5px;font-size:10.5px;color:#94a3b8;margin-top:4px;flex-wrap:wrap}.chat-header-sub .waiting-text{color:#f59e0b}.chat-header-actions{display:flex;gap:7px;flex:none}.closed-banner{background:#f8fafc;border-bottom:1px solid #eef2f7;padding:8px 18px;font-size:11.5px;color:#64748b;display:flex;align-items:center;gap:7px;flex-wrap:wrap}.closed-banner .anticon{color:#10b981}.closed-rating{display:inline-flex;align-items:center;gap:2px;margin-left:8px;color:#f59e0b}.message-scroll{flex:1;min-height:0;overflow-y:auto;padding:18px 20px 10px}.date-divider{text-align:center;font-size:10px;color:#cbd5e1;margin:12px 0 16px}.message-row{display:flex;gap:9px;margin-bottom:16px;align-items:flex-start}.message-row.agent{justify-content:flex-end}.message-body{max-width:72%;min-width:0}.message-row.agent .message-body{display:flex;flex-direction:column;align-items:flex-end}.message-meta{display:flex;align-items:center;gap:6px;font-size:10px;color:#94a3b8;margin-bottom:4px}.message-row.agent .message-meta{justify-content:flex-end}.message-meta .meta-tag{font-size:9px;line-height:16px;padding:0 5px;margin:0}.message-bubble{padding:10px 13px;border-radius:13px;font-size:13px;line-height:1.7;word-break:break-word;background:#fff;border:1px solid #eef2f7;color:#1e293b;box-shadow:0 2px 8px #0f172a08}.message-bubble.visitor{border-top-left-radius:4px}.message-bubble.bot{background:#f5f3ff;border-color:#ede9fe;border-top-left-radius:4px}.message-bubble.agent{background:linear-gradient(135deg,#4f46e5,#6366f1);border:0;color:#fff;border-top-right-radius:4px;box-shadow:0 6px 16px #4f46e533}.message-bubble.internal{background:#fffbeb!important;color:#92400e!important;border:1px dashed #fcd34d!important}.bubble-text{white-space:pre-wrap}.file-card{display:flex;align-items:center;gap:9px;color:inherit}.file-card>.anticon{font-size:24px;opacity:.8}.file-card strong{display:block;font-size:12px}.file-card small{display:block;font-size:10px;opacity:.65;margin-top:2px}.voice-text{font-size:11px;opacity:.7;margin-top:5px}.bot-suggestions{display:flex;gap:6px;margin-top:7px;flex-wrap:wrap}.bot-suggestions button{border:1px solid #ddd6fe;background:#fff;color:#6d28d9;border-radius:16px;padding:4px 10px;font-size:10.5px;cursor:pointer}.bot-suggestions button:hover{background:#f5f3ff}.typing-row{display:flex;align-items:center;gap:8px;margin:6px 0 16px}.typing-row small{font-size:10px;color:#94a3b8}.typing-bubble{background:#fff;border:1px solid #eef2f7;border-radius:10px;padding:9px 12px;display:flex;gap:4px}.typing-bubble span,.widget-typing span,.test-typing span{width:5px;height:5px;background:#a5b4fc;border-radius:50%;animation:typing 1.2s infinite}.typing-bubble span:nth-child(2),.widget-typing span:nth-child(2),.test-typing span:nth-child(2){animation-delay:.15s}.typing-bubble span:nth-child(3),.widget-typing span:nth-child(3),.test-typing span:nth-child(3){animation-delay:.3s}@keyframes typing{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-3px);opacity:1}}.system-message{text-align:center;font-size:10.5px;color:#94a3b8;background:#f1f5f9;border-radius:12px;padding:6px 12px;width:fit-content;max-width:86%;margin:0 auto 14px;line-height:1.6}.composer{background:#fff;border-top:1px solid var(--line);padding:8px 14px 10px;flex:none}.composer-toolbar{display:flex;align-items:center;gap:2px;margin-bottom:4px}.composer-toolbar .ant-btn{color:#64748b;font-size:12px}.composer-toolbar .ant-btn:hover{color:#4f46e5;background:#eef2ff}.composer-spacer{flex:1}.internal-label{font-size:10.5px;color:#94a3b8;margin-right:6px}.composer-input{display:flex;gap:9px;align-items:flex-end}.composer-input .ant-input{border-radius:10px;padding:9px 11px;font-size:13px;background:#f8fafc;border-color:transparent}.composer-input .ant-input:focus-within{background:#fff;border-color:#c7d2fe;box-shadow:0 0 0 3px #4f46e514}.composer-input .ant-btn{height:40px;padding:0 18px;flex:none}.composer-footer{display:flex;justify-content:space-between;font-size:9.5px;color:#cbd5e1;margin-top:5px;padding:0 3px}.composer-disabled{background:#f8fafc;border-top:1px solid var(--line);padding:16px;text-align:center;font-size:12px;color:#94a3b8}.composer-disabled .anticon{color:#10b981;margin-right:6px}.quick-reply-popover{width:330px}.quick-reply-list{max-height:300px;overflow-y:auto;margin-top:8px}.quick-reply-item{width:100%;border:0;background:transparent;text-align:left;padding:9px 7px;border-radius:8px;cursor:pointer;display:block}.quick-reply-item:hover{background:#f8faff}.quick-reply-item>div{display:flex;align-items:center;gap:6px}.quick-reply-item strong{font-size:12px}.quick-reply-item .ant-tag{font-size:9px;line-height:16px;margin:0;padding:0 5px}.quick-reply-item>span{display:block;font-size:10.5px;color:#94a3b8;margin-top:3px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.emoji-grid{display:grid;grid-template-columns:repeat(10,1fr);gap:2px;width:312px}.emoji-grid button{border:0;background:transparent;font-size:19px;padding:5px 0;border-radius:7px;cursor:pointer}.emoji-grid button:hover{background:#f1f5f9}.chat-side-panel{border-left:1px solid var(--line);background:#fff;display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}.customer-card{padding:18px 16px 14px;border-bottom:1px solid #eef2f7;flex:none}.customer-card-top{display:flex;gap:11px;align-items:center}.customer-card-top h3{font-size:15.5px;margin:0 0 5px}.customer-tags-row{display:flex;gap:5px;flex-wrap:wrap}.customer-stats{display:grid;grid-template-columns:repeat(3,1fr);margin-top:14px;background:#f8fafc;border-radius:10px;padding:9px 0}.customer-stats>div{text-align:center;border-right:1px solid #eef2f7}.customer-stats>div:last-child{border-right:0}.customer-stats strong{display:block;font-size:15px}.customer-stats span{display:block;font-size:9.5px;color:#94a3b8;margin-top:1px}.side-tabs{flex:1;min-height:0;padding:0 16px;display:flex;flex-direction:column;overflow:hidden}.side-tabs .ant-tabs-nav{margin-bottom:8px!important}.side-tabs .ant-tabs-tab{font-size:11.5px;padding:8px 0}.side-tabs .ant-tabs-content-holder{overflow:hidden}.side-tabs .ant-tabs-content,.side-tabs .ant-tabs-tabpane{height:100%}.side-scroll{height:100%;overflow-y:auto;padding-bottom:18px}.info-list{display:flex;flex-direction:column;gap:9px}.info-row{display:flex;justify-content:space-between;gap:10px;font-size:11px}.info-row span{color:#94a3b8;flex:none}.info-row strong{font-weight:500;color:#334155;text-align:right;overflow:hidden;text-overflow:ellipsis}.side-block{margin-bottom:14px}.side-block-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:7px;font-size:11.5px;color:#475569;font-weight:600}.side-block-head small{font-size:9.5px;color:#cbd5e1;font-weight:400}.customer-note{font-size:11px;color:#64748b;line-height:1.7;background:#f8fafc;border-radius:8px;padding:9px 10px;margin:0}.source-link{font-size:10px;color:#94a3b8;word-break:break-all;background:#f8fafc;padding:8px 10px;border-radius:8px}.order-card{border:1px solid #eef2f7;border-radius:10px;padding:10px 12px;margin-bottom:8px}.order-head{display:flex;justify-content:space-between;align-items:center;font-size:9.5px;color:#94a3b8;margin-bottom:5px}.order-head .ant-tag{font-size:9px;line-height:15px;margin:0;padding:0 5px}.order-card>strong{font-size:11.5px;font-weight:600}.order-foot{display:flex;justify-content:space-between;font-size:10px;color:#94a3b8;margin-top:6px}.order-foot b{color:#4f46e5;font-size:12px}.history-item,.side-ticket{width:100%;border:0;background:transparent;border-bottom:1px dashed #f1f5f9;padding:8px 0;display:flex;align-items:center;justify-content:space-between;gap:8px;text-align:left;cursor:pointer}.history-item>div,.side-ticket>div{min-width:0}.history-item strong,.side-ticket strong{display:block;font-size:11px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.history-item span,.side-ticket span{display:block;font-size:9.5px;color:#94a3b8;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.history-item .ant-tag,.side-ticket .ant-tag{font-size:9px;line-height:15px;margin:0;padding:0 5px;flex:none}.ai-modal-hint{font-size:12px;color:#94a3b8;margin-top:0}.ai-suggestion-list{display:flex;flex-direction:column;gap:10px;max-height:440px;overflow-y:auto}.ai-suggestion{border:1px solid #eef2f7;border-radius:12px;padding:14px;background:#fbfcfe}.ai-suggestion-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:7px}.ai-suggestion-head strong{font-size:13px}.ai-suggestion p{font-size:12px;line-height:1.75;color:#475569;margin:0 0 10px;white-space:pre-wrap}.customer-detail-head{display:flex;gap:16px;align-items:center;padding-bottom:20px;border-bottom:1px solid #eef2f7}.customer-detail-main{flex:1}.customer-detail-main h2{margin:0 0 7px;font-size:20px}.customer-detail-main>div{display:flex;align-items:center;gap:8px;font-size:11px;color:#94a3b8;flex-wrap:wrap}.customer-detail-tags{margin-top:9px;display:flex;gap:5px;flex-wrap:wrap}.detail-stat-row{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:18px 0}.detail-stat-row>div{background:#f8fafc;border-radius:11px;padding:13px;text-align:center}.detail-stat-row strong{display:block;font-size:17px;color:#312e81}.detail-stat-row span{display:block;font-size:10px;color:#94a3b8;margin-top:3px}.detail-info-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px 24px}.detail-info-grid>div span{display:block;font-size:10.5px;color:#94a3b8;margin-bottom:4px}.detail-info-grid>div strong{display:block;font-size:12.5px;font-weight:500}.detail-info-grid>div.full{grid-column:1 / -1}.detail-info-grid>div.full p{margin:0;font-size:12px;color:#475569;background:#f8fafc;border-radius:8px;padding:10px;line-height:1.7}.drawer-list{display:flex;flex-direction:column;gap:8px}.drawer-card{display:flex;align-items:center;justify-content:space-between;gap:14px;border:1px solid #eef2f7;border-radius:11px;padding:12px 14px;text-align:left;background:#fff}.drawer-card.clickable{cursor:pointer;width:100%}.drawer-card.clickable:hover{border-color:#c7d2fe;background:#fbfcff}.drawer-card strong{display:block;font-size:12.5px}.drawer-card span{display:block;font-size:10.5px;color:#94a3b8;margin-top:3px}.drawer-card-right{display:flex;flex-direction:column;align-items:flex-end;gap:4px;flex:none}.drawer-card-right b{font-size:13px;color:#4f46e5}.drawer-card-right small{font-size:9.5px;color:#cbd5e1}.tag-create-row{display:flex;gap:8px;align-items:center}.tag-create-row .color-input{width:38px;height:36px;border:1px solid #e2e8f0;border-radius:8px;padding:2px;background:#fff;cursor:pointer;flex:none}.tag-manage-list{margin-top:16px;display:flex;flex-direction:column;gap:4px}.tag-manage-item{display:flex;align-items:center;gap:10px;padding:8px 10px;border-radius:9px}.tag-manage-item:hover{background:#f8fafc}.tag-manage-item>span:nth-child(2){font-size:10.5px;color:#94a3b8;flex:1}.mini-stat-grid{display:grid;grid-template-columns:repeat(5,1fr) auto;gap:12px;margin-bottom:16px}.mini-stat-card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px;display:flex;align-items:center;gap:11px;cursor:pointer;text-align:left;transition:all .16s ease}.mini-stat-card:hover{border-color:#c7d2fe;transform:translateY(-1px)}.mini-stat-card.active{border-color:#a5b4fc;box-shadow:0 8px 22px #4f46e51a;background:#fbfcff}.mini-stat-icon{width:38px;height:38px;border-radius:10px;display:flex;align-items:center;justify-content:center;font-size:17px;flex:none}.mini-stat-card strong{display:block;font-size:19px;letter-spacing:-.4px}.mini-stat-card span{display:block;font-size:10.5px;color:#94a3b8;margin-top:1px}.mini-stat-create{display:flex;align-items:center}.ticket-title-cell{display:flex;flex-direction:column;gap:3px}.ticket-title-cell .ticket-no{font-size:9.5px;color:#4f46e5;font-family:Consolas,monospace}.ticket-title-cell strong{font-size:12.5px}.ticket-title-cell small{font-size:10.5px;color:#94a3b8}.ticket-detail-head h2{font-size:20px;margin:0 0 8px}.ticket-detail-meta{display:flex;align-items:center;gap:8px;font-size:10.5px;color:#94a3b8;flex-wrap:wrap}.ticket-detail-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin:20px 0}.ticket-detail-grid>div{background:#f8fafc;border-radius:10px;padding:11px 12px}.ticket-field span{display:block;font-size:9.5px;color:#94a3b8;margin-bottom:3px}.ticket-field strong{display:block;font-size:12px;font-weight:600}.ticket-field small{display:block;font-size:9.5px;color:#94a3b8;margin-top:2px}.ticket-description h4,.ticket-timeline h4{font-size:12px;color:#475569;margin:18px 0 9px}.ticket-description p{background:#f8fafc;border-radius:10px;padding:12px 14px;font-size:12px;line-height:1.8;color:#475569;margin:0;white-space:pre-wrap}.ticket-status-form{background:#fbfcfe;border:1px solid #eef2f7;border-radius:11px;padding:12px 12px 0;margin-top:16px}.ticket-status-form .ant-form-item{margin-inline-end:14px}.ticket-status-form .ant-form-item-label>label{font-size:11px}.timeline-item>div{display:flex;gap:8px;align-items:center}.timeline-item strong{font-size:11.5px}.timeline-item span{font-size:9.5px;color:#94a3b8}.timeline-item p{font-size:11.5px;color:#475569;line-height:1.7;margin:4px 0 0;white-space:pre-wrap}.ticket-comment-box{margin-top:18px;border-top:1px solid #eef2f7;padding-top:16px;display:flex;gap:10px;align-items:flex-end}.ticket-comment-box .ant-input{flex:1}.knowledge-layout{display:grid;grid-template-columns:238px minmax(0,1fr);gap:16px;align-items:start}.category-panel{padding:16px 12px}.category-head{display:flex;align-items:flex-start;justify-content:space-between;padding:0 6px 10px}.category-head h3{font-size:14px;margin:0 0 3px}.category-head p{font-size:10.5px;color:#94a3b8;margin:0}.category-item{width:100%;border:0;background:transparent;display:flex;align-items:center;justify-content:space-between;padding:9px 10px;border-radius:9px;font-size:12px;color:#475569;cursor:pointer;text-align:left}.category-item:hover{background:#f8fafc}.category-item.active{background:#eef2ff;color:#4f46e5;font-weight:600}.category-item b{font-size:10px;background:#f1f5f9;color:#64748b;padding:1px 7px;border-radius:9px;font-weight:500}.category-item.active b{background:#4f46e5;color:#fff}.category-item-wrap{position:relative;display:flex;align-items:center}.category-item-wrap .category-item{flex:1;padding-right:48px}.category-actions{position:absolute;right:4px;opacity:0;transition:opacity .15s ease;display:flex}.category-item-wrap:hover .category-actions{opacity:1}.category-tip{margin-top:14px;background:#f8fafc;border-radius:10px;padding:10px;font-size:10px;color:#94a3b8;line-height:1.7;display:flex;gap:7px}.category-tip .anticon{margin-top:2px;color:#a5b4fc}.knowledge-main{padding:16px 18px}.knowledge-summary{display:flex;align-items:center;gap:18px;padding:4px 2px 14px;border-bottom:1px solid #eef2f7;flex-wrap:wrap}.summary-item{display:flex;align-items:center;gap:6px;font-size:11px;color:#64748b}.summary-dot{width:7px;height:7px;border-radius:3px}.summary-item strong{font-size:13px;color:#0f172a}.summary-spacer{flex:1}.knowledge-title-cell{display:flex;flex-direction:column;gap:4px}.knowledge-title-cell>div:first-child{display:flex;align-items:center;gap:7px}.knowledge-title-cell strong{font-size:12.5px}.knowledge-title-cell span{font-size:10.5px;color:#94a3b8;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.keyword-row{display:flex;gap:3px;flex-wrap:wrap}.keyword-row .ant-tag{font-size:9px;line-height:15px;margin:0;padding:0 5px}.semantic-hint{font-size:10.5px;color:#94a3b8}.semantic-results{display:flex;flex-direction:column;gap:10px;padding:4px 0 8px;max-height:calc(100vh - 330px);overflow-y:auto}.semantic-card{border:1px solid #eef2f7;border-radius:12px;padding:15px;background:#fbfcfe}.semantic-card-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.semantic-card-head>div:first-child{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.semantic-card-head strong{font-size:13px}.semantic-score{flex:none}.semantic-question{font-size:11px;color:#4f46e5;margin:8px 0 5px}.semantic-answer{font-size:11.5px;line-height:1.75;color:#64748b;margin:0;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;white-space:pre-wrap}.semantic-foot{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:10px}.semantic-foot>span{font-size:10px;color:#cbd5e1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.version-head{display:flex;align-items:center;gap:10px;font-size:11.5px}.version-head>span:first-child{font-weight:700;color:#4f46e5}.version-head>span:last-of-type{font-size:10px;color:#94a3b8}.version-body h4{font-size:13px;margin:0 0 8px}.version-question{font-size:11.5px;color:#4f46e5;margin:0 0 6px}.version-answer{font-size:11.5px;color:#475569;line-height:1.8;white-space:pre-wrap}.version-body small{font-size:10px;color:#94a3b8}.bot-tabs .ant-tabs-nav{margin-bottom:16px}.bot-tabs .ant-tabs-tab{font-size:12.5px}.bot-settings-grid{display:grid;grid-template-columns:1.15fr .85fr;gap:16px;align-items:start}.time-range{display:grid;grid-template-columns:1fr 1fr;gap:12px}.bot-flow{display:flex;flex-direction:column}.flow-step{display:flex;gap:12px;align-items:flex-start}.flow-index{width:24px;height:24px;border-radius:8px;background:#eef2ff;color:#4f46e5;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;flex:none}.flow-step strong{display:block;font-size:12px}.flow-step p{font-size:10.5px;color:#94a3b8;line-height:1.7;margin:3px 0 0}.flow-line{width:1px;height:17px;background:#e2e8f0;margin-left:12px}.bot-quick-actions{display:flex;gap:8px;margin-top:16px}.rag-card{background:#f8fafc;border-radius:14px;padding:20px;text-align:center}.rag-icon{width:52px;height:52px;margin:0 auto 12px;border-radius:15px;background:linear-gradient(135deg,#eef2ff,#ecfeff);color:#4f46e5;display:flex;align-items:center;justify-content:center;font-size:24px}.rag-card h4{font-size:14px;margin:0 0 8px}.rag-card p{font-size:11px;line-height:1.8;color:#64748b;margin:0 0 18px}.rag-metrics{display:grid;grid-template-columns:repeat(3,1fr);gap:8px}.rag-metrics>div{background:#fff;border-radius:10px;padding:10px 6px}.rag-metrics strong{display:block;font-size:16px;color:#4f46e5}.rag-metrics span{display:block;font-size:9px;color:#94a3b8;margin-top:2px}.test-panel{padding:0;overflow:hidden}.test-panel .panel-head{padding:18px 20px 12px;margin:0;border-bottom:1px solid #eef2f7}.test-chat{display:flex;flex-direction:column}.test-messages{height:calc(100vh - 360px);min-height:300px;overflow-y:auto;padding:20px;background:#f8fafc}.test-message{display:flex;gap:9px;margin-bottom:18px;align-items:flex-start}.test-message.user{justify-content:flex-end}.test-bot-avatar{width:32px;height:32px;border-radius:10px;background:linear-gradient(135deg,#4f46e5,#06b6d4);color:#fff;display:flex;align-items:center;justify-content:center;font-size:16px;flex:none}.test-user-avatar{width:32px;height:32px;border-radius:10px;background:#e2e8f0;color:#64748b;display:flex;align-items:center;justify-content:center;font-size:11px;flex:none}.test-message-body{max-width:70%}.test-bubble{background:#fff;border:1px solid #eef2f7;border-radius:4px 13px 13px;padding:11px 14px;font-size:12.5px;line-height:1.75;color:#334155;white-space:pre-wrap}.test-message.user .test-bubble{background:linear-gradient(135deg,#4f46e5,#6366f1);color:#fff;border:0;border-radius:13px 13px 4px}.test-message-meta{display:flex;gap:8px;margin-top:5px;font-size:9.5px;color:#94a3b8;align-items:center}.test-suggestions{display:flex;gap:5px;flex-wrap:wrap;margin-top:6px}.test-suggestions button{border:1px solid #ddd6fe;background:#fff;color:#6d28d9;border-radius:14px;padding:3px 9px;font-size:10px;cursor:pointer}.test-typing{background:#fff;border:1px solid #eef2f7;border-radius:10px;padding:12px 14px;display:flex;gap:4px}.test-input{display:flex;gap:10px;align-items:flex-end;padding:12px 16px;border-top:1px solid #eef2f7;background:#fff}.test-input .ant-input{flex:1}.test-shortcuts{display:flex;align-items:center;gap:6px;flex-wrap:wrap;padding:0 16px 14px;background:#fff;font-size:10px;color:#94a3b8}.test-shortcuts button{border:1px solid #e2e8f0;background:#f8fafc;color:#64748b;border-radius:12px;padding:3px 9px;font-size:10px;cursor:pointer}.test-shortcuts button:hover{border-color:#c7d2fe;color:#4f46e5}.bot-overview{display:flex;flex-direction:column;gap:16px}.bot-stat-grid{grid-template-columns:repeat(4,1fr)}.bot-overview-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.top-article{display:flex;align-items:center;gap:11px;width:100%}.top-index{width:20px;height:20px;border-radius:6px;background:#eef2ff;color:#4f46e5;font-size:10px;font-weight:700;display:flex;align-items:center;justify-content:center;flex:none}.top-article>div{flex:1;min-width:0}.top-article strong{display:block;font-size:11.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.top-article span{display:flex;align-items:center;gap:3px;font-size:9.5px;color:#94a3b8;margin-top:2px}.bot-log-list{max-height:260px;overflow-y:auto;display:flex;flex-direction:column;gap:8px}.bot-log-item{display:flex;gap:8px;align-items:flex-start;padding:8px 0;border-bottom:1px dashed #f1f5f9}.bot-log-item>div{flex:1}.bot-log-item strong{display:block;font-size:11px;font-weight:500;line-height:1.6}.bot-log-item span{display:block;font-size:9.5px;color:#94a3b8;margin-top:2px}.suggestion-cloud{display:flex;gap:8px;flex-wrap:wrap}.suggestion-cloud .ant-tag{font-size:11px;padding:3px 10px;border-radius:14px;cursor:pointer}.quick-card-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}.quick-card{border:1px solid #eef2f7;border-radius:13px;padding:15px;background:#fff;transition:all .18s ease}.quick-card:hover{border-color:#c7d2fe;box-shadow:0 10px 26px #4f46e512;transform:translateY(-2px)}.quick-card-head{display:flex;align-items:flex-start;gap:10px}.quick-card-icon{width:36px;height:36px;border-radius:10px;background:#eef2ff;color:#4f46e5;display:flex;align-items:center;justify-content:center;font-size:16px;flex:none}.quick-card-head>div:nth-child(2){flex:1;min-width:0}.quick-card-head strong{display:block;font-size:12.5px}.quick-card-head>div:nth-child(2)>div{display:flex;gap:4px;margin-top:3px}.quick-card-head .ant-tag{font-size:9px;line-height:16px;margin:0;padding:0 5px}.quick-card-actions{display:flex;flex:none}.quick-card-actions .ant-btn{color:#94a3b8}.quick-card-content{font-size:11.5px;line-height:1.75;color:#64748b;margin:10px 0 0;display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden;min-height:80px}.stats-toolbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.stats-toolbar h3{margin:0 0 3px;font-size:17px}.stats-toolbar p{margin:0;font-size:11.5px;color:#94a3b8}.stats-card-grid{grid-template-columns:repeat(6,1fr)}.stats-chart-grid{display:grid;grid-template-columns:1.65fr 1fr;gap:16px;margin-top:16px}.panel-card{border:1px solid var(--line)!important;border-radius:16px!important;box-shadow:none!important}.panel-card .ant-card-head{border-bottom:1px solid #eef2f7;min-height:48px;font-size:13.5px;padding:0 18px}.panel-card .ant-card-body{padding:16px 18px}.stats-grid-2{display:grid;grid-template-columns:1.55fr 1fr;gap:16px;margin-top:16px;align-items:start}.stats-side{display:flex;flex-direction:column;gap:16px}.rating-cell{display:flex;align-items:center;gap:5px;font-size:11.5px}.rating-bar{width:54px;height:5px;background:#f1f5f9;border-radius:5px;overflow:hidden}.rating-bar i{display:block;height:100%;background:linear-gradient(90deg,#fbbf24,#f59e0b);border-radius:5px}.satisfaction-list{display:flex;flex-direction:column;gap:9px}.satisfaction-row{display:flex;align-items:center;gap:10px;font-size:11px;color:#64748b}.satisfaction-row>span{width:32px;flex:none}.satisfaction-bar{flex:1;height:7px;background:#f1f5f9;border-radius:7px;overflow:hidden}.satisfaction-bar i{display:block;height:100%;border-radius:7px}.satisfaction-row strong{width:34px;text-align:right;font-size:11px}.satisfaction-row small{width:42px;text-align:right;font-size:9.5px;color:#cbd5e1}.satisfaction-summary{display:grid;grid-template-columns:repeat(3,1fr);margin-top:16px;padding-top:14px;border-top:1px dashed #eef2f7}.satisfaction-summary>div{text-align:center}.satisfaction-summary strong{display:block;font-size:18px;color:#312e81}.satisfaction-summary span{display:block;font-size:9.5px;color:#94a3b8;margin-top:2px}.system-tabs .ant-tabs-nav{margin-bottom:18px}.role-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}.role-card{background:#fff;border:1px solid var(--line);border-radius:15px;padding:18px}.role-card-head{display:flex;align-items:center;gap:11px}.role-card-head h3{font-size:14.5px;margin:0 0 3px}.role-card-head span{font-size:10.5px;color:#94a3b8}.role-icon{width:40px;height:40px;border-radius:11px;background:linear-gradient(135deg,#eef2ff,#ecfeff);color:#4f46e5;display:flex;align-items:center;justify-content:center;font-size:18px;flex:none}.role-desc{font-size:11px;color:#94a3b8;line-height:1.7;margin:13px 0;min-height:36px}.permission-grid{display:grid;grid-template-columns:1fr 1fr;gap:8px 10px}.permission-grid .ant-checkbox-wrapper{font-size:11.5px}.role-card-foot{margin-top:16px;padding-top:13px;border-top:1px dashed #eef2f7}.settings-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}.channel-table-cell{display:flex;align-items:center;gap:10px}.channel-badge{width:34px;height:34px;border-radius:10px;background:linear-gradient(135deg,#eef2ff,#ecfeff);color:#4f46e5;font-weight:700;display:flex;align-items:center;justify-content:center;flex:none}.channel-table-cell strong{display:block;font-size:12.5px}.channel-table-cell span{display:block;font-size:10px;color:#94a3b8;margin-top:1px}.monitor-head{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.monitor-head h3{margin:0 0 3px;font-size:17px}.monitor-head p{margin:0;font-size:11.5px;color:#94a3b8}.monitor-head-right{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.monitor-stat-grid{grid-template-columns:repeat(6,1fr)}.monitor-grid{display:grid;grid-template-columns:1.55fr 1fr;gap:16px;margin-top:16px}.monitor-grid.second{grid-template-columns:1fr 1fr}.alert-list{max-height:250px;overflow-y:auto;display:flex;flex-direction:column;gap:6px}.alert-item{display:flex;gap:10px;align-items:flex-start;padding:8px;border-radius:9px}.alert-item:hover{background:#f8fafc}.alert-icon{width:30px;height:30px;border-radius:9px;display:flex;align-items:center;justify-content:center;flex:none;background:#fffbeb;color:#f59e0b}.alert-icon.error{background:#fef2f2;color:#ef4444}.alert-main{flex:1;min-width:0}.alert-main>div{display:flex;align-items:center;justify-content:space-between;gap:8px}.alert-main strong{font-size:11px;font-weight:500;line-height:1.5}.alert-main .ant-tag{font-size:9px;line-height:15px;padding:0 5px;margin:0;flex:none}.alert-main>span{display:block;font-size:9.5px;color:#94a3b8;margin-top:2px}.top-path-list{display:flex;flex-direction:column;gap:2px}.top-path{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:7px 8px;border-radius:8px;font-size:10.5px}.top-path:hover{background:#f8fafc}.top-path>span{color:#475569;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.top-path-meta{display:flex;align-items:center;gap:9px;flex:none;font-size:9.5px;color:#94a3b8}.top-path-meta strong{font-size:11px;color:#0f172a}.top-path-meta .ant-tag{font-size:9px;line-height:15px;margin:0;padding:0 5px}.slow-list{display:flex;flex-direction:column;gap:4px;max-height:250px;overflow-y:auto}.slow-item{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px;border-radius:8px}.slow-item:hover{background:#f8fafc}.slow-item strong{display:block;font-size:10.5px;font-weight:500}.slow-item span{display:block;font-size:9px;color:#94a3b8;margin-top:2px}.slow-item .ant-tag{flex:none;font-size:9px}.api-request{display:flex;align-items:center;gap:7px}.api-request .ant-tag{font-size:9px;line-height:16px;margin:0;padding:0 5px;min-width:38px;text-align:center}.api-request span{font-size:10.5px;color:#475569;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.slow-text{color:#f59e0b;font-weight:600}.log-detail{margin:0;white-space:pre-wrap;font-size:11px;max-height:300px;overflow:auto}.monitor-logs-panel{margin-top:16px;padding:6px 0 0}.monitor-logs-panel .ant-tabs-nav{padding:0 18px;margin-bottom:0}.monitor-logs-panel .table-toolbar{padding:12px 18px 0}.monitor-logs-panel .ant-table-wrapper{padding:0 18px 18px}.widget-shell{height:100vh;display:flex;flex-direction:column;background:#f6f8fc;overflow:hidden;position:relative;font-family:inherit}.widget-header{flex:none;background:linear-gradient(135deg,var(--widget-primary, #4f46e5),#06b6d4);color:#fff;padding:15px 16px;display:flex;align-items:center;justify-content:space-between;gap:10px;box-shadow:0 6px 20px #0f172a1f;z-index:3}.widget-brand{display:flex;align-items:center;gap:11px;min-width:0}.widget-logo{width:38px;height:38px;border-radius:11px;background:#ffffff2e;border:1px solid rgba(255,255,255,.26);display:flex;align-items:center;justify-content:center;font-weight:800;font-size:19px;flex:none;-webkit-backdrop-filter:blur(6px);backdrop-filter:blur(6px)}.widget-brand strong{display:block;font-size:14px;letter-spacing:.2px}.widget-brand span{display:flex;align-items:center;gap:5px;font-size:10.5px;color:#ffffffd1;margin-top:2px}.widget-dot{width:6px;height:6px;border-radius:50%;background:#cbd5e1}.widget-dot.online{background:#34d399;box-shadow:0 0 0 3px #34d39938}.widget-header-actions{display:flex;align-items:center;gap:7px;flex:none}.widget-human-btn{border:1px solid rgba(255,255,255,.3);background:#ffffff24;color:#fff;font-size:10.5px;border-radius:14px;padding:5px 9px;display:flex;align-items:center;gap:4px;cursor:pointer;white-space:nowrap}.widget-human-btn:hover{background:#ffffff3d}.widget-min-btn{width:28px;height:28px;border-radius:8px;border:0;background:#ffffff24;color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer}.widget-min-btn:hover{background:#ffffff42}.widget-loading{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:13px;color:#94a3b8;font-size:11.5px}.widget-loading-logo{width:54px;height:54px;border-radius:17px;background:linear-gradient(135deg,var(--widget-primary, #4f46e5),#06b6d4);color:#fff;font-weight:800;font-size:26px;display:flex;align-items:center;justify-content:center;box-shadow:0 12px 30px #4f46e547;margin-bottom:4px}.widget-error{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:30px;text-align:center}.widget-error-icon{width:50px;height:50px;border-radius:50%;background:#fef2f2;color:#ef4444;display:flex;align-items:center;justify-content:center;font-size:20px;margin-bottom:12px}.widget-error strong{font-size:14px}.widget-error p{font-size:11px;color:#94a3b8;margin:7px 0 16px;line-height:1.6}.widget-error button{border:0;background:var(--widget-primary, #4f46e5);color:#fff;border-radius:9px;padding:8px 16px;font-size:11.5px;cursor:pointer;display:flex;align-items:center;gap:5px}.widget-body{flex:1;overflow-y:auto;padding:14px 14px 6px;background:linear-gradient(180deg,#f1f5f9,#f8fafc 22%)}.widget-day{text-align:center;font-size:9.5px;color:#cbd5e1;margin:4px 0 12px}.widget-message-row{display:flex;gap:8px;margin-bottom:12px;align-items:flex-start}.widget-message-row.mine{justify-content:flex-end}.widget-avatar{width:30px;height:30px;border-radius:9px;background:#e2e8f0;color:#64748b;font-size:11px;font-weight:600;display:flex;align-items:center;justify-content:center;flex:none;margin-top:2px}.widget-avatar.bot{background:linear-gradient(135deg,var(--widget-primary, #4f46e5),#06b6d4);color:#fff;font-size:15px}.widget-message-content{max-width:78%;min-width:0}.widget-bubble{padding:9px 12px;border-radius:4px 12px 12px;font-size:12.5px;line-height:1.65;background:#fff;color:#1e293b;box-shadow:0 2px 8px #0f172a0a}.widget-bubble.bot{background:#fff}.widget-bubble.agent{background:#f5f3ff;border:1px solid #ede9fe}.widget-bubble.mine{background:linear-gradient(135deg,var(--widget-primary, #4f46e5),#6366f1);color:#fff;border-radius:12px 12px 4px;box-shadow:0 5px 14px #4f46e52e}.widget-text{white-space:pre-wrap;word-break:break-word}.widget-time{display:block;font-size:8.5px;color:#cbd5e1;margin-top:4px}.widget-message-row.mine .widget-time{text-align:right}.widget-image{max-width:100%;border-radius:8px;display:block}.widget-file{display:flex;align-items:center;gap:8px;color:inherit}.widget-file .anticon{font-size:22px;color:var(--widget-primary, #4f46e5)}.widget-file strong{display:block;font-size:11px}.widget-file small{display:block;font-size:9px;opacity:.6}.widget-voice audio{max-width:210px;height:32px}.widget-voice span{display:block;font-size:10px;color:#64748b;margin-top:4px}.widget-system{text-align:center;background:#eef2f7;color:#94a3b8;font-size:9.5px;border-radius:10px;padding:5px 10px;margin:0 auto 12px;width:fit-content;max-width:90%;line-height:1.6}.widget-typing{background:#fff;border-radius:4px 11px 11px;padding:11px 13px;display:flex;gap:4px;box-shadow:0 2px 8px #0f172a0a}.widget-suggestions{margin:4px 0 14px 38px}.widget-suggestions>span{font-size:9.5px;color:#94a3b8}.widget-suggestions>div{display:flex;gap:5px;flex-wrap:wrap;margin-top:6px}.widget-suggestions button{border:1px solid #dbeafe;background:#fff;color:var(--widget-primary, #4f46e5);border-radius:14px;padding:5px 10px;font-size:10.5px;cursor:pointer}.widget-suggestions button:hover{background:#eef2ff}.widget-rating-card{background:#fff;border-radius:14px;padding:16px;margin:14px 0;text-align:center;box-shadow:0 8px 24px #0f172a0f;border:1px solid #eef2f7}.rating-check{color:#10b981;font-size:22px}.widget-rating-card h4{font-size:13px;margin:7px 0 3px}.widget-rating-card p{font-size:10px;color:#94a3b8;margin:0 0 9px}.widget-stars{display:flex;justify-content:center;gap:5px;margin-bottom:9px}.widget-stars button{border:0;background:transparent;color:#e2e8f0;font-size:21px;cursor:pointer;padding:0;transition:transform .12s ease}.widget-stars button.active{color:#facc15}.widget-stars button:hover{transform:scale(1.12)}.widget-rating-card textarea{width:100%;border:1px solid #e8edf5;border-radius:8px;padding:8px 10px;font-size:11px;resize:none;outline:none}.widget-rating-card textarea:focus{border-color:#c7d2fe}.widget-rate-submit{margin-top:8px;width:100%;border:0;border-radius:8px;background:var(--widget-primary, #4f46e5);color:#fff;padding:8px;font-size:11.5px;cursor:pointer}.widget-rate-submit:disabled{opacity:.6}.widget-thanks{text-align:center;font-size:10.5px;color:#10b981;margin:12px 0}.widget-thanks .anticon{margin-right:4px}.widget-thanks button{display:block;margin:8px auto 0;border:1px solid #c7d2fe;background:#fff;color:var(--widget-primary, #4f46e5);border-radius:8px;padding:5px 13px;font-size:10px;cursor:pointer}.widget-queue-tip{background:#fffbeb;color:#b45309;border-radius:9px;padding:8px 11px;font-size:10px;line-height:1.6;margin:8px 0;display:flex;gap:6px;align-items:flex-start}.widget-composer{flex:none;background:#fff;border-top:1px solid #eef2f7;padding:7px 12px 8px;position:relative}.widget-toolbar{display:flex;align-items:center;gap:1px;margin-bottom:3px}.widget-toolbar button{width:30px;height:30px;border:0;background:transparent;color:#94a3b8;border-radius:7px;font-size:15px;cursor:pointer;display:flex;align-items:center;justify-content:center}.widget-toolbar button:hover{background:#f1f5f9;color:var(--widget-primary, #4f46e5)}.widget-toolbar button.recording{background:#fef2f2;color:#ef4444;animation:pulse 1.4s infinite}.widget-toolbar-spacer{flex:1}.widget-uploading{font-size:9px;color:#94a3b8;display:flex;align-items:center;gap:3px}.widget-online-tip{font-size:8.5px;color:#cbd5e1}.widget-input-row{display:flex;align-items:flex-end;gap:7px;background:#f8fafc;border-radius:11px;padding:7px 7px 7px 11px;border:1px solid #eef2f7}.widget-input-row textarea{flex:1;border:0;background:transparent;resize:none;outline:none;font-size:12px;line-height:1.6;max-height:84px;min-height:22px;padding:2px 0;color:#1e293b}.widget-input-row textarea::placeholder{color:#b6c2d2}.widget-send{width:34px;height:34px;border-radius:9px;border:0;background:linear-gradient(135deg,var(--widget-primary, #4f46e5),#06b6d4);color:#fff;display:flex;align-items:center;justify-content:center;font-size:14px;cursor:pointer;flex:none}.widget-send:disabled{opacity:.45;cursor:not-allowed}.widget-footer{display:flex;justify-content:space-between;font-size:8px;color:#cbd5e1;padding:6px 2px 0}.widget-footer b{color:#94a3b8}.widget-emoji{position:absolute;left:12px;right:12px;bottom:100%;margin-bottom:4px;background:#fff;border:1px solid #eef2f7;border-radius:12px;box-shadow:0 12px 32px #0f172a24;padding:7px;display:grid;grid-template-columns:repeat(10,1fr);gap:2px;z-index:5}.widget-emoji button{border:0;background:transparent;font-size:18px;padding:4px 0;border-radius:6px;cursor:pointer}.widget-emoji button:hover{background:#f1f5f9}.widget-closed-footer{flex:none;background:#fff;border-top:1px solid #eef2f7;padding:10px 14px 12px;text-align:center}.widget-closed-footer button{border:1px solid #c7d2fe;background:#eef2ff;color:var(--widget-primary, #4f46e5);border-radius:9px;padding:8px 18px;font-size:11.5px;cursor:pointer;width:100%}.widget-toast{position:absolute;left:50%;bottom:88px;transform:translate(-50%);background:#0f172ae6;color:#fff;font-size:10.5px;padding:8px 14px;border-radius:20px;z-index:20;max-width:88%;text-align:center}.text-green{color:#10b981}.text-orange{color:#f59e0b}.form-divider{position:relative;text-align:center;margin:20px 0 14px;border-top:1px dashed #e2e8f0}.form-divider span{position:relative;top:-9px;background:#fff;padding:0 10px;font-size:11px;color:#94a3b8}.bot-citations{display:flex;align-items:center;gap:4px;flex-wrap:wrap;margin-top:7px;font-size:9.5px;color:#94a3b8}.bot-citations .ant-tag{font-size:9px;line-height:16px;margin:0;padding:0 6px}.widget-citations{font-size:8.5px;color:#94a3b8;margin-top:3px;line-height:1.55}.test-citations{display:flex;gap:4px;flex-wrap:wrap;align-items:center;margin-top:6px;font-size:9.5px;color:#94a3b8}.test-citations .ant-tag{font-size:9px;line-height:15px;margin:0;padding:0 5px}.eval-inline-banner{display:flex;align-items:center;gap:10px;padding:11px 16px;border-radius:12px;background:linear-gradient(90deg,#eef2ff,#ecfeff);border:1px solid #e0e7ff;color:#475569;font-size:11.5px}.eval-inline-banner>.anticon{color:#4f46e5;font-size:18px}.eval-inline-banner .ant-btn{margin-left:auto}.eval-inline-banner strong{color:#4338ca}.eval-hero{display:flex;justify-content:space-between;align-items:center;gap:20px;background:linear-gradient(120deg,#0b1220,#1e1b4b 60%,#164e63);color:#fff;border:0}.eval-hero-copy{display:flex;gap:14px;align-items:flex-start}.eval-icon{width:48px;height:48px;border-radius:14px;background:#6366f13d;border:1px solid rgba(165,180,252,.24);display:flex;align-items:center;justify-content:center;font-size:22px;color:#c7d2fe;flex:none}.eval-hero h3{color:#fff;font-size:17px;margin:2px 0 5px}.eval-hero p{color:#cbd5e1;font-size:11.5px;line-height:1.7;margin:0;max-width:660px}.eval-actions{display:flex;gap:8px;flex:none;flex-wrap:wrap;justify-content:flex-end}.eval-actions .ant-btn-default{background:#ffffff14;color:#fff;border-color:#fff3}.eval-actions .ant-btn-default:hover{background:#ffffff29!important;color:#fff!important;border-color:#ffffff4d!important}.eval-metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:16px 0}.eval-metric{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px 16px;display:flex;flex-direction:column;gap:4px}.eval-metric>span:first-child{font-size:11px;color:#94a3b8}.eval-metric strong{font-size:24px;letter-spacing:-.5px}.eval-metric .ant-progress{margin:3px 0 0}.eval-metric-sub{font-size:10px;color:#94a3b8}.eval-grid{display:grid;grid-template-columns:1.3fr 1fr;gap:16px;margin-bottom:16px;align-items:start}.kb-health-bar{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:10px;margin:10px 0 4px;font-size:11px}.kb-health-bar.good{background:#ecfdf5;color:#047857;border:1px solid #d1fae5}.kb-health-bar.warn{background:#fffbeb;color:#b45309;border:1px solid #fef3c7}.kb-health-bar>.anticon{font-size:16px}.kb-health-main strong{display:block;font-size:11.5px}.kb-health-main span{font-size:10px;opacity:.82}.kb-health-bar .ant-btn{margin-left:auto}.kb-metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:14px}.kb-metric{background:#fff;border:1px solid var(--line);border-radius:12px;padding:13px 15px}.kb-metric span{display:block;font-size:10.5px;color:#94a3b8}.kb-metric strong{display:block;font-size:22px;letter-spacing:-.4px;margin:3px 0}.kb-metric small{display:block;font-size:9.5px;color:#cbd5e1}.kb-daily-chart{display:flex;align-items:flex-end;gap:4px;height:150px;padding:10px 0 0;border-bottom:1px solid #eef2f7}.kb-day{flex:1;height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:5px;min-width:0}.kb-day-bar{width:100%;max-width:18px;background:#4f46e5;border-radius:4px 4px 0 0;display:flex;align-items:flex-end;opacity:.9;min-height:3px}.kb-day-bar i{display:block;width:100%;background:#a5b4fc;border-radius:4px 4px 0 0}.kb-day span{font-size:8px;color:#cbd5e1;height:12px;white-space:nowrap}.kb-analytics-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:16px 0;align-items:start}.kb-rank-list{display:flex;flex-direction:column}.kb-rank-item{display:flex;align-items:center;gap:8px;padding:7px 4px;border-bottom:1px dashed #f1f5f9;font-size:11px}.kb-rank-item:last-child{border-bottom:0}.kb-rank-text{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#475569}.kb-rank-item .ant-tag{flex:none;font-size:9px;margin:0}.kb-source-tags{display:flex;gap:4px;flex-wrap:wrap}.kb-miss-list{display:flex;flex-direction:column}.kb-miss-item{display:flex;justify-content:space-between;gap:10px;padding:7px 4px;border-bottom:1px dashed #f1f5f9;font-size:11px}.kb-miss-item>span{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#475569}.kb-miss-item>div{display:flex;align-items:center;gap:6px;flex:none}.kb-miss-item small{font-size:9.5px;color:#cbd5e1}.kb-miss-item .ant-tag{font-size:9px;line-height:15px;margin:0;padding:0 5px}.cluster-list{display:flex;flex-direction:column;gap:12px}.cluster-card{border:1px solid #eef2f7;border-radius:12px;padding:12px 14px;background:#fbfcfe}.cluster-head{display:flex;justify-content:space-between;align-items:flex-start;gap:10px}.cluster-head strong{display:block;font-size:12px}.cluster-head span{display:block;font-size:10px;color:#94a3b8;margin-top:2px}.cluster-articles{display:flex;flex-direction:column;margin-top:8px}.cluster-article{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:7px 0;border-top:1px dashed #eef2f7}.cluster-article strong{display:block;font-size:11px}.cluster-article span{display:block;font-size:9.5px;color:#94a3b8;margin-top:2px}.cluster-foot{margin-top:12px;font-size:10px;color:#cbd5e1;text-align:right}.compliance-page{display:flex;flex-direction:column;gap:16px}.compliance-loading{padding:30px;text-align:center;color:#94a3b8;font-size:12px}.compliance-hero{background:linear-gradient(120deg,#0b1220,#1e1b4b 60%,#164e63);border-radius:16px;padding:24px 28px;color:#fff;display:flex;justify-content:space-between;align-items:center}.compliance-hero .section-tag{background:#6366f138;color:#c7d2fe}.compliance-hero h3{color:#fff;font-size:20px;margin:12px 0 8px}.compliance-hero p{color:#cbd5e1;font-size:11.5px;line-height:1.7;margin:0;max-width:620px}.compliance-hero>.anticon{font-size:46px;opacity:.22}.compliance-cards{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.compliance-card{background:#fff;border:1px solid var(--line);border-radius:13px;padding:14px 16px}.compliance-status{display:inline-flex;align-items:center;gap:4px;font-size:9.5px;color:#94a3b8;margin-bottom:8px}.compliance-status.ok{color:#10b981}.compliance-status.warn{color:#ef4444}.compliance-card>strong{display:block;font-size:17px;margin-bottom:3px}.compliance-card>small{display:block;font-size:10px;color:#94a3b8;line-height:1.55}.compliance-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;align-items:start}.compliance-note{margin-top:12px;background:#fffbeb;border:1px solid #fef3c7;border-radius:9px;padding:9px 11px;font-size:10px;color:#b45309;display:flex;gap:6px;line-height:1.6}.encryption-list{margin-top:14px;border-top:1px dashed #eef2f7;padding-top:10px;display:flex;flex-direction:column;gap:7px}.encryption-list>div{display:flex;justify-content:space-between;font-size:10.5px}.encryption-list span{color:#94a3b8}.encryption-list strong{color:#475569;font-weight:500}.audit-resource span{display:block;font-size:10.5px}.audit-resource small{display:block;font-size:9px;color:#cbd5e1;margin-top:2px}@media (max-width: 1500px){.stat-grid,.stats-card-grid,.monitor-stat-grid{grid-template-columns:repeat(3,1fr)}.chat-page{grid-template-columns:292px minmax(0,1fr) 300px}}@media (max-width: 1280px){.hero h1{font-size:46px}.feature-grid{grid-template-columns:repeat(4,1fr)}.chat-page{grid-template-columns:280px minmax(0,1fr)}.chat-side-panel{display:none}.role-grid,.quick-card-grid{grid-template-columns:repeat(2,1fr)}.stats-grid-2{grid-template-columns:1fr}.stats-side{flex-direction:row}.stats-side>*{flex:1}}@media (max-width: 1100px){.landing-nav{display:none}.hero{grid-template-columns:1fr;padding-top:40px}.hero-visual{display:none}.hero h1{font-size:42px}.metrics-strip{grid-template-columns:repeat(3,1fr);gap:18px 0}.metrics-strip>div:nth-child(3){border-right:0}.feature-grid{grid-template-columns:repeat(3,1fr)}.channels-section{grid-template-columns:1fr}.channels-visual{display:none}.embed-card{grid-template-columns:1fr;padding:36px}.embed-preview{display:none}.login-page{grid-template-columns:1fr}.login-brand-panel{display:none}.login-form-panel{background:#fff}.dashboard-grid,.dashboard-grid.lower,.monitor-grid,.monitor-grid.second,.stats-chart-grid,.bot-settings-grid,.bot-overview-grid,.settings-grid{grid-template-columns:1fr}.bot-stat-grid{grid-template-columns:repeat(2,1fr)}.mini-stat-grid{grid-template-columns:repeat(3,1fr)}.mini-stat-create{grid-column:span 3}.knowledge-layout{grid-template-columns:1fr}.category-panel{display:none}.stats-side{flex-direction:column}}@media (max-width: 820px){.landing-header{padding:18px}.landing-actions .btn-ghost{display:none}.hero{padding:36px 18px}.hero h1{font-size:36px}.features-section,.channels-section,.embed-section{padding:64px 18px 0}.feature-grid{grid-template-columns:repeat(2,1fr)}.metrics-strip{margin:24px 18px 0;padding:18px 10px}.metrics-strip strong{font-size:22px}.metrics-strip span{font-size:10px}.section-head h2,.channels-copy h2,.embed-copy h2{font-size:26px}.embed-card{padding:28px 22px;border-radius:20px}.cta-section{margin:60px 18px;padding:44px 20px}.cta-section h2{font-size:26px}.landing-footer{flex-direction:column;gap:16px;align-items:flex-start;padding:24px 18px 36px}.footer-meta{flex-direction:column;gap:4px}.console-content{padding:14px;height:calc(100vh - 72px)}.page-heading p{display:none}.status-select-wrap{padding-left:8px}.user-chip-text{display:none}.chat-page{height:calc(100vh - 100px);grid-template-columns:1fr}.chat-list-panel{display:none}.chat-header{padding:10px 12px}.chat-header-actions .ant-btn span:not(.anticon){display:none}.message-body{max-width:85%}.welcome-banner{padding:22px;flex-direction:column;align-items:flex-start}.welcome-side{width:100%;justify-content:flex-start}.welcome-mini{flex:1}.welcome-ring{width:108px;height:108px}.stat-grid,.stats-card-grid,.monitor-stat-grid{grid-template-columns:repeat(2,1fr)}.quick-card-grid,.role-grid{grid-template-columns:1fr}.mini-stat-grid{grid-template-columns:repeat(2,1fr)}.mini-stat-create{grid-column:span 2}.table-toolbar{flex-direction:column;align-items:stretch}.toolbar-left{width:100%}.toolbar-left .ant-input-affix-wrapper{width:100%!important}.toolbar-right{justify-content:space-between}.detail-stat-row,.ticket-detail-grid{grid-template-columns:repeat(2,1fr)}.form-grid-2{grid-template-columns:1fr}.test-messages{height:340px}.knowledge-summary{gap:10px}.summary-spacer{display:none}}@media (max-width: 1280px){.eval-metrics,.compliance-cards,.kb-metric-grid{grid-template-columns:repeat(2,1fr)}.eval-grid,.compliance-grid,.kb-analytics-grid{grid-template-columns:1fr}.eval-hero{align-items:flex-start}}@media (max-width: 820px){.eval-hero{flex-direction:column}.eval-actions{justify-content:flex-start}.eval-metrics,.compliance-cards,.kb-metric-grid{grid-template-columns:1fr}.kb-daily-chart{height:110px;gap:2px}.compliance-hero{padding:20px}.compliance-hero>.anticon{display:none}}.msg-read{font-size:9px;color:#10b981}.copilot-meta{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-bottom:12px;padding:9px 10px;background:#f8faff;border:1px solid #eef2f7;border-radius:9px}.copilot-meta .ant-tag{font-size:10px;margin:0}.copilot-citations{font-size:10px;color:#94a3b8;flex-basis:100%;margin-top:2px}.stats-toolbar-actions{display:flex;align-items:center;gap:10px}.funnel-list{display:flex;flex-direction:column;gap:10px}.funnel-row{display:flex;align-items:center;gap:10px;font-size:11.5px;color:#64748b}.funnel-row>span{width:68px;flex:none}.funnel-bar{flex:1;height:10px;background:#f1f5f9;border-radius:10px;overflow:hidden}.funnel-bar i{display:block;height:100%;border-radius:10px}.funnel-row strong{width:38px;text-align:right;font-size:12px;color:#0f172a}.funnel-foot{display:flex;justify-content:space-between;margin-top:16px;padding-top:12px;border-top:1px dashed #eef2f7;font-size:10.5px;color:#94a3b8}.intent-list{display:flex;flex-direction:column;gap:10px}.ticket-status-form{flex-wrap:wrap}.ticket-status-form .ant-form-item{margin-bottom:12px}.monitor-quality-panel{margin-top:16px}.handoff-summary{display:flex;gap:9px;align-items:flex-start;background:#eef2ff;border-bottom:1px solid #e0e7ff;padding:9px 18px;color:#4338ca;font-size:11px}.handoff-summary .anticon{margin-top:2px;font-size:15px;flex:none}.handoff-summary strong{display:block;font-size:11px;margin-bottom:2px}.handoff-summary span{display:block;color:#475569;line-height:1.6}.hot-topics-panel{padding-bottom:12px}.hot-topic-list{display:flex;gap:12px;flex-wrap:wrap}.hot-topic-item{flex:1;min-width:150px;display:flex;align-items:center;gap:9px;background:#f8fafc;border:1px solid #eef2f7;border-radius:10px;padding:10px 12px}.hot-topic-rank{width:22px;height:22px;border-radius:7px;background:linear-gradient(135deg,#f59e0b,#ef4444);color:#fff;font-size:11px;font-weight:700;display:flex;align-items:center;justify-content:center;flex:none}.hot-topic-label{flex:1;font-size:11.5px;color:#475569;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.hot-topic-count{font-size:10px;color:#94a3b8;flex:none}.global-search-btn{display:flex;align-items:center;gap:7px;border:1px solid #eef2f7;background:#f8fafc;color:#94a3b8;border-radius:9px;padding:7px 10px;font-size:11.5px;cursor:pointer;margin-right:2px}.global-search-btn:hover{border-color:#c7d2fe;color:#4f46e5;background:#f8faff}.global-search-btn kbd{border:1px solid #e2e8f0;background:#fff;border-radius:4px;padding:1px 5px;font-size:9px;color:#94a3b8}.global-search-hint{font-size:10px;color:#cbd5e1;margin:8px 2px}.global-search-results{max-height:420px;overflow-y:auto;display:flex;flex-direction:column;gap:3px}.global-search-item{display:flex;align-items:center;gap:10px;border:0;background:transparent;text-align:left;border-radius:9px;padding:9px 8px;cursor:pointer}.global-search-item:hover{background:#f8faff}.global-search-item>div{flex:1;min-width:0}.global-search-item strong{display:block;font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.global-search-item span{display:block;font-size:10.5px;color:#94a3b8;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.global-search-empty{padding:26px 0;text-align:center;font-size:11.5px;color:#94a3b8}@media (max-width: 1100px){.global-search-btn span,.global-search-btn kbd{display:none}}